Q: How long will my parcel take to arrive?
A: Packing your order: We know how important it is that you receive your parcel as quickly as possible so we aim to process your order within 48 hours of payment clearing (once we have confirmed all your items are in stock).
In transit: Once your Goods are dispatched, we will email you with an approximate delivery date and (if relevant) a tracking number. In general, Goods being delivered to a UK address usually take 2-3 working days to arrive, however to avoid disappointment, please allow up to 10 working days.
Most of our parcels are delivered through the Royal Mail and once it leaves our hands, we cannot be held liable for items lost, damaged or delayed in the post.
Please allow extra time for:
Further information: Royal Mail
Q: How much is delivery/shipping?
A: The cost of delivery varies from order to order, and is calculated at checkout. If after viewing the delivery cost, you decide not to go ahead, you can always cancel the transaction.
We do not usually have one fixed delivery charge, because we think it's only fair to charge at "cost" only.
The price you pay depends on:
Occasionally we may run ‘free UK delivery’ promotions – please check the relevant section of the website for details. Any such discounts will be automatically deducted at checkout.
To help the environment, we often used recycled packaging to ship your order. We trust this is ok with you, as we do try to minimise your costs.
We ship world-wide! Customers who are accepting imported goods, are advised to contact us in advance of paying, for a shipping quote. You should also be aware that you may be liable for any local import duties that apply.
Q: Where is my parcel?
A: Once your item is in the post, we will email you with an approximate date for delivery. If after 10 working days your parcel has not arrived, please contact us and we will do our best to chase it up for you.
In the first instance, we recommend you contact your local sorting office, as parcels that are either too big for the letter-box or that need a signature upon receipt, are often held there. It may also be worth checking to see if the parcel has been left with any of your neighbours.
In general, you should be aware that the Royal Mail do not class an item missing until at least 15 working days (from the due date of delivery). If we declare your item as missing, then we may require your co-operation in filling in the neccessary paperwork. Only once we have been refunded by the courier, are we then required to process your refund.
Please note that once your parcel leaves our hands and is in the post, we cannot be held liable for items that are lost, damaged or delayed. We will however, do our best to help you.